Band Pencil Pay - Accept Online Payments

20 Aug 2020 // 3 minute read

Clients can now pay their invoices through Band Pencil, using our new feature 'Band Pencil Pay'. To facilitate payments we have partnered with Stripe to make payments, quick, simple and most of all, secure.

Setting up payments

Connect to Stripe

To make sure you can receive online payment for gigs first you need to link your account with Stripe and be on our Premium for Teams plan. To do this navigate to your settings page and click 'Connect with Stripe'. This will then redirect you to Stripe's website for their online set up. They will ask you some details such as your company/ organisation name, bank details and address. Once complete you will be sent back to Band Pencil and your account will be linked.

It is to note Stripe may require some photographic ID from the person setting up the account.

Turn on Band Pencil Pay

Once you have linked your account you will need to turn on Band Pencil Pay. To do this navigate to the Event Settings Page and toggle Band Pencil Pay to ON.

How does the client pay?

On the bottom of the client portal a green button should appear which says 'Pay Now'. This button will not show if Band Pencil Pay is toggled to OFF.

When the client clicks 'Pay Now' a popup will appear which asks the client to select which invoice charges they would like to pay for. It will not allow them to select charges which have been marked as paid or locked. Once the client click 'Proceed to Payment' they will be redirected to Stripe's secure Checkout page to complete the payment.

Once payment has been completed, the client will be redirected to their portal and the selected invoice charges will show as paid. The client and the user will receive an email from us to confirm a payment has been made. This email will include the event name, date, ID, customer reference number and payment total.

Band Pencil Pay Receipt


The pricing is simple: UK: Stripe takes 1.4% + 20p for European cards (this includes American Express) and 2.9% + 20p for non-European cards. US: Stripe takes 2.9% + 30¢.

UK Example: European Cards

If your client paid with a European card and your event cost £2,000 you would receive £1,971.80 (Stripe Fee: £28.20).

UK Example: Non-European Cards

If your client paid with a non-European card and your event cost £2,000 you would receive £1,941.80 (Stripe Fee: £58.20).

Payments and Refunds

You are responsible for Stripe fees, refunds, disputes, fraudulent payments, and chargebacks. If you need to send a full or partial refund you can do this through your Stripe dashboard. You can also send a more detailed receipt to the client. It is to note, refunds made through Stripe do not reflect within Band Pencil. If you need help setting this up you can always contact us.

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