Over the past year, we’ve received a large number of feature requests and suggestions from the Band Pencil community, and many of these have made their way into the software. This feedback has played an important role in helping us shape and improve the platform.
However, as Band Pencil continues to grow, we’ve had to ask ourselves an important question: where do we stop? At what point does adding more features make the software unnecessarily complicated or distract from what Band Pencil is designed to do?
Our goal is to keep Band Pencil powerful, but also simple and focused.
To help us achieve that balance, we’ve moved away from taking traditional feature requests and instead focus on collecting user feedback.
A feature request is often a proposed solution to a specific problem. While these suggestions can be helpful, they can sometimes be very specific to one workflow or individual use case. By collecting feedback instead, we can focus on understanding the underlying problems or opportunities, rather than just the suggested solution. This allows us to design improvements that benefit a wider range of users.
Band Pencil is a Software-as-a-Service (SaaS) platform. This means the software is hosted centrally and accessed by users through a subscription. Because of this model, when we release changes or introduce new features, those changes affect every user on the platform.
For that reason, we need to ensure that any improvements we make align with Band Pencil’s core purpose and work well for the broader user community. Band Pencil is designed to help people in the music and entertainment industry manage their events, performers, and clients, and this remains our main focus when developing the product.
When you submit feedback, we don’t simply treat it as a yes/no request.
Instead, all feedback is:
This approach allows us to look at the bigger picture and understand where improvements will have the most impact.
Often, multiple users may experience the same challenge but describe it in different ways or suggest different solutions. By analysing feedback collectively, we can design better features that solve the underlying problem for more people.
Once feedback via our form (available to all logged in users here) has been collected and grouped together, we evaluate it against our product roadmap and development priorities.
When deciding what to work on next, we consider factors such as:
Like most software platforms, we also prioritise bug fixes, reliability improvements, and security updates alongside new features. While we carefully review all feedback, we may not be able to implement every suggestion, and some improvements may take time to develop.
Sometimes we may contact you after you submit feedback. This might be to:
However, we may not always respond individually to every submission.
Please be assured that every piece of feedback is read and reviewed, even if you do not receive a direct response.
If you believe Band Pencil isn’t working as expected, or you've found an issue, please contact our support team directly at as these reports are handled separately from general feedback so that we can investigate and resolve issues as quickly as possible.
All product feedback should be submitted through the feedback section inside Band Pencil (the help drop-down on the top navigation bar).
If feedback is sent to our support, we may ask you to submit it through the feedback form instead as this helps us automatically capture useful information about your account and ensures your feedback is recorded in the correct place.
Some software companies share public feature request boards or roadmaps. While these can be helpful, they can also unintentionally create expectations around which features will be built and when. Because priorities can change as we learn more from users and continue improving the platform, we choose not to share a public feedback board.
This approach allows us to review feedback thoughtfully and focus on building the right solutions without creating expectations that may not always be possible to meet.
Your feedback plays an important role in helping us improve Band Pencil. Even if we can’t implement every suggestion, every submission helps us better understand how people use the software and where we can make things better.
Thank you for helping us shape the future of Band Pencil.