Fixing external calendar sync issues

As each calendar service processes, stores and synchronizes data differently, it can be challenging for us to address synchronization problems between Band Pencil and your external calendar. Although we will do our best to assist users experiencing syncing issues, it's important to note that our support may be limited.

Syncing frequency explained

After subscribing, most calendars (such as Google Calendar, Office365, and Apple Calendar) periodically sync with Band Pencil’s servers. The frequency of syncing varies from one calendar to another, but events are usually synced every 24 to 48 hours. Unfortunately, we cannot expedite the syncing process.

Learn how to sync Band Pencil to an external calendar in this support article.

New events are not showing

If events are not showing up in your calendar, don't worry, as it may take some time for them to appear after you've linked your calendar. New entries will be synced when your external calendar syncs with Band Pencil. This can take 24 to 48 hours.

For member calendars, Band Pencil will only provide events which you have been assigned to, where the event is visible to you and your availability is yes or TBC. 

If events are still not showing after a few days, you can try deleting and re-adding your calendar.

Events are displaying incorrect, or out of date information

If events are displaying incorrect, or out of date information, it could be due to external calendars caching iCal files instead of updating the feed each time. As a result, changes made in Band Pencil may not be immediately reflected in your external calendar. To fix these synchronization issues, you can try deleting and re-adding your calendar.

Known Bugs

Event end time:

Band Pencil offers the flexibility to input events that extend into the next day. For instance, you can schedule an event for September 7, 2023, starting at 8:00 PM and ending at 2:00 AM on June 8, 2023. When entering such events in Band Pencil, you would specify:

Date: 7 September 2023

Times: 20:00 - 02:00

However, external calendars may not display this event as the end time precedes the start time. If you cannot find your event in your external calendar, please ensure that the event's end time does not exceed 23:59.

If your event extends into the next day (even if it is only until the early hours of the next day), please ensure to include an Event End Date by checking the Multiple Days option when editing the event details.

To address this issue, we will soon implement a fix preventing event end times from extending beyond 23:59.

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