There's several reasons why your subscription might have failed, but in this article you will learn how to revive your subscription. If at any point you need help, please contact us and we'll happily help you revive your subscription.
Your subscription failure has usually been caused by one of the following:
If you have insufficient funds in your account, or a billing error occured please follow the steps below once you have rectified the issue.
If your card has expired, or you have changed your billing you can update this from your Stripe Customer Portal.
We operate on an upfront payment model, meaning that if a payment fails, your account will be locked until the subscription is successfully processed. While your account is locked, your clients and members will not have access to event information. During this period, we retain your data and make multiple payment attempts before canceling your subscription. You will be notified of each payment attempt, regardless of its success.