Frequently Asked Questions



General & Website


☛ How do I access Band Pencil?

Band Pencil is an online music management software meaning it is hosted in the cloud. As long as you have internet you will have Band Pencil.


☛ I have a feature request for Band Pencil?

A lot of Band Pencil's features are build on requests! Please send us them in by emailing the support email address and we'll take a look. There's no promise we can get it on the site, but we'll try our best.


☛ Why is Band Pencil the best band management software?

Unlike other software on the market we are development first, meaning we can bring features to you much quicker. Our app offers great functionality and is used by thousands of musicians and bands worldwide. Other software providers will tell you they have more features, but this is usually rubbish!


☛ I am an individual musician, is Band Pencil right for me?

Yes! Band Pencil is designed for both individuals (freelance musicians) and businesses.


☛ I am an community/ not-for-profit/ non-professional group is this right for me?

Yes! We have loads of non-professional groups using Band Pencil to manage their rehearsals, gigs and musicians.


☛ Is there a Band Pencil app?

There isn't an app on the Google Play, or Apple App store yet, but you can do everything from a browser. As long as you have internet you can use Band Pencil.


☛ Will Band Pencil work on my Mac, PC, iPhone, iPad or Android device?

Yeah, we work on all the latest browsers (we recommend Google Chrome). We recommend you use Band Pencil on the largest possible display you have.


☛ How much is Band Pencil?

Band Pencil is a subscription service and our small fee gives you access to some amazing management features. Being a subscription service we are always updating and releasing new features. To see our pricing page for more information.


☛ Who is Band Pencil for?

Band managers, musicians, teachers, businesses and music agencies. Basically anyone who has a use for our software!


☛ What currencies do you accept?

$ - USD, $ - CAD, $ - AUD, $ - NZD, £ - GBP, € - EUR, Kr. - DKK, Kr. - SEK.
Band Pencil Pay only accepts certain currencies, please contact support for a list.


☛ What time format do you use?

mm-dd-yyyy, dd-mm-yyyy.


☛ What distenance format do you use?

Miles, Kilometers.


☛ What paper size do you use?

A4, letter, legal, ledger, tabloid.



User Account Questions


☛ Can I upload musician and client's information?

For sure! Please make sure you are GDPR compliant though! We suggest you seek permission, or explain where their information will be stored. We store any sensitive information as an encrypted value within our database.


☛ Do you automatically email my musicians, clients, or students?

No never, unless you tell Band Pencil to do so. For example, you can set Band Pencil to email a musician when you mark an invoice as paid, or you have set a lesson reminder. We don't add anyone to any mailing lists, or send them updates.


☛ How does client terms & conditions work?

When you send an email to a client, with their portal access link attached they get a unique link which allows access the online terms & conditions for your event. Once they've checked the conditions and event details are correct they can e-sign to agree to the Ts&Cs. They then receive a confirmation email that the booking is confirmed with the signed Ts&Cs PDF attached. Learn more here.


☛ Do I have to pay for musicians?

Nope, you can have as many musicians as you like. Access to the Musician Portal is completely free.


☛ How do I backup my data?

Navigate to your settings page and there will be a tool for you to download a backup. If you need a full account backup please contact support.



Musician Questions


☛ What is a magic link?

A magic link is a passwordless login process. We send you a custom link in an email which you can use to login. Read here for more information.


☛ Can I download my invoices and receipt?

Yeah, you're able to download your invoices and receipts we automatically create for you.


☛ Who can view my information?

Only the person who added you to Band Pencil can see your information. All sensitive data is stored as encrypted values in our database.


☛ Can I also use Band Pencil?

Yes! Nothing to stop you. You'll have an account and a Musician Portal access.


☛ Can I have two bands with one Musician Portal?

Yes, the system is designed for you to be apart of multiple bands, they will all be display from the one portal.



Questions For Us


☛ Are you hiring?

Band Pencil is still small, at the moment there are no job vacancies, but keep an eye out in the future.


☛ Where is Band Pencil based?

Band Pencil was developed in the amazing city of Newcastle upon Tyne. It's now run in London, United Kingdom.


☛ I have a technical problem or support issue I need resolved, who do I email?

Okay no problem, contact us here.


☛ Do you ever look at my data?

No, unless you submit a support ticket and it requires us to access your account. All sensitive data is encrypted in our databases so we can't see it even if we wanted to! Check out our Privacy Policy which goes in to a little more detail about this.


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