Frequently Asked Questions

General Questions


How much is Band Pencil?

Band Pencil is free, however to gain access to some amazing management features we charge a small fee, see our pricing page for more information.


How will this improve my management?

Band Pencil is quick, easy and functional. It keeps all your event bookings in one place.



Control Panel Questions


Can I send messages to selected members?

Of course you can! We've made it easy to compose messages. If a member replies they reply to your email, not ours so you'll be the first to know.


Can I upload member's information?

Yes, but... Due to privacy laws and GDPR we suggest you ask every member for their permission for their information to be uploaded to Band Pencil.


Do you automatically email my members?

No you have to 'force' Band Pencil to send an email to one of your members. We don't add them to any mailing lists, or send them updates. For a member to get an email from Band Pencil, it has to be done by you (e.g. you clicking send message).


How does client terms & conditions work?

When you send an email to a client, with their portal access link attached they get a unique link which allows access the online terms & conditions for your event. Once they've checked the conditions and checked the event details are correct they can sign, agree and click 'Confirm Booking'. They then receive a confirmation email and the booking is confirmed.


I have a technical problem or support issue I need resolved, who do I email?

Okay no problem, contact us here.


Where are your terms and conditions?

A simple click here. Please make sure you read these before signing up, and if you have any questions about them let us know!



Member/ Band Panel Questions


I've forgotten my login auth?

You will need to contact either your band manager, or your agency and they can send you a new code.


I need to reset you login auth?

You will need to contact either your band manager, or your agency and they can send you a new code.


Can I download a receipt?

Yes you are able to download your receipt for paid invoices.


Who can view my information?

Only your band manager, or agency can see your information. This is needed for communication, invoices and tax purposes only.



Questions For Us


Are you hiring?

Band Pencil is still small, at the moment there are no job vacancies, but keep an eye out in the future.


Do you have any NPO/ Charity ensemble discounts?

Sadly as we have no way of checking all accounts must pay.


Where is Band Pencil based?

The amazing city of Newcastle upon Tyne, United Kingdom.