Got a question about Band Pencil? You'll find answers to some of the most commonly asked questions right here. If you still need our help, take a look at our pricing or get in touch.
No, never. Only administrators can see how much each member is being paid.
Yes, by default we use the term member or musician, but you are free to change it. Some popular choices are performers, artists or entertainers.
Yes, this is an option when editing a member on the event page. Simply select no when it asks whether you want this event visible to the member.
Yes, you can set different status and permission levels per account user. You can learn more about this here.
No, they're included in your plan. You can have as many members as you like and access to the Member Portal is completely free.
Yes, this is an option when editing a member. If you enter dietary requirements, we'll flag it when you assign a member to an event.
Yes, as long as you have an internet connection, we will work. For best results, use Google Chrome. We also recommend you use Band Pencil on the largest possible display you have. For the Client and Member Portal, we have optimized this to work best on mobile. There isn't an app on the Google Play or Apple App Store yet, but you can do everything from a browser. As long as you have internet, you can use Band Pencil.
Yes, you can upload this using our import tool to import multiple records at once. You can also import songs and events. We store any sensitive information as an encrypted value within our database.
No, we never email your members or clients unless we're sending them a reminder (you can turn this feature off in your event settings), or a transactional email based on an action built into one of Band Pencil's features. We never send them marketing emails (and neither should you), or feature updates.
Navigate to your settings page and there will be a tool for you to download a backup. If you need a full account backup, please contact support.
No software can ever say they are "the best" as each user has their preference, but unlike other software on the market we are development first, meaning we can bring features to you much quicker. Our app offers great functionality and is used by thousands of members and bands worldwide.
Band Pencil was originally built for musicians (band managers) and agencies. Now we have all sorts of users in the music and entertainment industry.
Yes! We have loads of individual or freelance musicians using Band Pencil to help manage their bookings.
Yes! We have loads of non-professional groups using Band Pencil to manage their rehearsals and gigs. You can just turn off all the payment options in your event settings. Please contact us for a promo code to receive a discount on Band Pencil (you'll need to prove that you're non-for-profit).
A magic link is a passwordless login process. We send you a custom link in an email which you can use to login. Read here for more information.
Only the person who added you to Band Pencil can see your information. All sensitive data is stored as encrypted values in our database.
Yes, there's nothing to stop you. You'll just have an account and a Member Portal access (but so do a lot of our users).
Yes, the system is designed for you to be a part of multiple accounts; they will all be displayed from the one portal - the record is 11, let us know if you beat it!
A lot of Band Pencil's features are built on requests! Please send them in by emailing the support email address and we'll take a look. There's no promise we can get it on the site, but we'll try our best. We've written a handy blog post on how we handle requests.
Band Pencil is still small; at the moment there are no job vacancies, but keep an eye out in the future.
Band Pencil was developed in the amazing city of Newcastle upon Tyne. It's now run in London, United Kingdom.
Okay, no problem; contact us here.
No, unless you submit a support ticket and it requires us to access your account. Where possible, all sensitive data is encrypted in our databases so we can't see it even if we wanted to! Check out our Privacy Policy which goes into a little more detail about this.