Frequently Asked Questions

General Questions


How much is Band Pencil?

Band Pencil is free, however to gain access to some amazing management features we charge a small fee, see our pricing page for more information.


How many members can I add to my band?

On our free plan we limit you to 5 members. Our Professional plan gives you unlimited members.


How will this improve my management?

Band Pencil is quick, easy and functional. It opens management up to more than one person.



Control Panel Questions


Can I send messages to selected members?

Of course you can! We've made it easy to compose messages. If a member replies they reply to your email, not ours so you'll be the first to know.


Can I upload member's information?

Yes, and no. Due to privacy laws we suggest you ask every member for their permission for their information to be uploaded to Band Pencil. You can find out more on our Band Resources tab.


I have a technical problem or support issue I need resolved, who do I email?

Okay no problem, contact us here.


Where are your terms and conditions?

A simple click here. Please make sure you read these before signing up, and if you have any questions about them let us know!


Do you automatically email my members?

No you have to 'force' Band Pencil to send an email to one of your members. We don't add them to any mailing lists, or send them updates. For a member to get an email from Band Pencil, it has to be done by you (e.g. you clicking send message, or adding an invoice).



Questions For Us


Are you hiring?

Band Pencil is still small, at the moment there are no job vacancies, but keep an eye out in the future.


Do you have any NPO/ Charity ensemble discounts?

All accounts which would like Band Pencil Professional must pay.


Where is Band Pencil based?

The amazing city of Newcastle upon Tyne, United Kingdom.