Questions about Band Pencil?
Find quick answers about the platform, musicians, Member Portal access, your data and getting support.
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Using Band Pencil
Common questions about accounts, events, musicians, importing data and using the platform.
Can members see how much other members are being paid?
No. Only administrators can see how much each member is being paid.
I don’t use the term member or musician. Can I change it?
Yes. Band Pencil uses terms such as member or musician by default, but you can change the terminology used in your account. Popular alternatives include performers, artists and entertainers.
Can I hide an event from a member?
Yes. When editing a member on an event, you can choose whether that event should be visible to them.
Can I control what account users can see?
Yes. Different account users can be given different permission and access levels.
Do I have to pay for members or musicians?
No. Members are included in your plan. You can add as many members as your plan allows, and Member Portal access is free for the performer.
Can I store a member’s dietary requirements?
Yes. Dietary requirements can be stored against a member and can be highlighted when that person is assigned to an event.
Does Band Pencil work on Mac, PC, iPhone, iPad and Android?
Band Pencil is web-based and can be accessed through an internet-connected device. The Client Portal and Member Portal are designed to work well on mobile devices.
Can I import members, clients, events and songs?
Yes. Band Pencil includes import tools that can be used to bring multiple records into your account, including members, clients, events and songs.
Does Band Pencil email my members or clients?
Band Pencil does not send marketing emails to your members or clients. Emails are sent when required for features, reminders or actions you have triggered within the platform.
How do I back up my data?
You can download a backup from your account settings. If you need additional help with a full account backup, contact Band Pencil support.
Is Band Pencil right for me?
Questions about who Band Pencil is designed for and the types of organisations that use it.
Is Band Pencil the best event management software?
Different businesses need different things from their software. Band Pencil is specifically designed around live events, performers, clients and the administration that sits around each booking.
Who is Band Pencil built for?
Band Pencil was originally created for musicians, band managers and agencies, and is now used by a wide range of people and organisations across the music and entertainment industry.
I’m an individual or freelance musician. Is Band Pencil right for me?
Yes. Individual and freelance musicians use Band Pencil to organise bookings, clients, invoices, contracts and the information around their gigs.
Can non-profit or non-professional groups use Band Pencil?
Yes. Non-professional groups can use Band Pencil to manage rehearsals, gigs and members, and features that are not relevant to your workflow can simply be left unused.
Member Portal
Answers for musicians and performers who have been given Member Portal access.
What is a magic link?
Who can view my information?
The organisation that added you to Band Pencil can access the information stored in their account about you. Sensitive information is handled according to Band Pencil’s privacy and security practices.
Can I also have my own Band Pencil account?
Yes. You can have your own Band Pencil account while also being a member of another organisation through the Member Portal.
Can I belong to multiple Band Pencil accounts with one Member Portal?
Yes. The Member Portal is designed so a performer can be connected to multiple Band Pencil organisations and access them through the same portal experience.
Support & Band Pencil
Questions about support, feature requests, privacy and the Band Pencil team.
Do you offer phone or video support?
Support is primarily provided online. This allows the team to give clear, detailed responses while keeping resources focused on support and continued product development.
Can I submit a feature request?
Yes. Many Band Pencil features have been influenced by customer feedback. Send your idea to support and the team will review it.
Are you hiring?
Current opportunities, when available, will be advertised by Band Pencil.
Where is Band Pencil based?
Band Pencil is a UK company and was originally developed in Newcastle upon Tyne.
I have a technical problem. How do I contact support?
Does Band Pencil look at my data?
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