Frequently Asked Questions

General Questions

How much is Band Pencil?

Band Pencil is free, however to gain access to some amazing management features we charge a small fee, see our pricing page for more information.

Who is Band Pencil for?

Band managers, musicians and teachers. Also... Anyone who wants to use it!

How will this improve my management?

Band Pencil is quick, easy and functional. It keeps all your event bookings in one place.

Management Questions

Can I upload musician, student and client's information?

Yes, but... Due to privacy laws and GDPR we suggest you seek permission, or explain where their information will be stored.

Do you automatically email my musicians/ clients, or students?

No you have to 'force' Band Pencil to send an email, unless you have set a lesson reminder. We don't add anyone to any mailing lists, or send them updates. For someone to get an email from Band Pencil, it has to be done by you (e.g. you clicking send message).

How does client terms & conditions work?

When you send an email to a client, with their portal access link attached they get a unique link which allows access the online terms & conditions for your event. Once they've checked the conditions and checked the event details are correct they can sign, agree and click 'Confirm Booking'. They then receive a confirmation email and the booking is confirmed.

I have a technical problem or support issue I need resolved, who do I email?

Okay no problem, contact us here.

Where are your terms and conditions?

A simple click here. Please make sure you read these before signing up, and if you have any questions about them let us know!

Questions from Musicians

What is a magic link?

A magic link is a passwordless login process. We send you a custom link in an email which you can use to login.

Can I download a receipt?

Yes you are able to download your receipt for paid invoices.

Who can view my information?

Only your band manager can see your information. This is needed for communication, invoices and tax purposes only.

What happens if a band deletes me?

We achieve your account for the band, then when you login you have the option to delete your account, or keep it live on Band Pencil.

Is my data secure?

Yes, please see our GDPR & Privacy Policy to see how we keep your information secure.

Questions For Us

Are you hiring?

Band Pencil is still small, at the moment there are no job vacancies, but keep an eye out in the future.

Where is Band Pencil based?

The amazing city of Newcastle upon Tyne, United Kingdom.

Join Band Pencil