Frequently Asked Questions

General & Website

☛ Can musicians see how much other musicians are being paid?

No, never. Only you can see how much each musician is being paid.

☛ Can I store a musician's dietary requirment?

Yes, this is an option when editing a musician. If you enter a dietary requirment, we'll flag it when you assign a musician to an event.

☛ Can I hide an event from the musician?

Yes, this is an option when editing a musician on the event page. Simply select no when it asks whether you want this event visible to the musician.

☛ How do I link Band Pencil to my personal calendar?

From the calendar page you can link Band Pencil events straight to your Google Calendar, Office 365 Calendar Apple Calendar and many many more. If you're a musician you can do this from the Musician Portal dashboard. There's a blue button in the top right which says "Link to Personal Calendar".

☛ Do I have to pay for musicians?

No, you can have as many musicians as you like. Access to the Musician Portal is completely free.

☛ I have a feature request for Band Pencil?

A lot of Band Pencil's features are build on requests! Please send us them in by emailing the support email address and we'll take a look. There's no promise we can get it on the site, but we'll try our best.

☛ Why is Band Pencil the best band management software?

Unlike other software on the market we are development first, meaning we can bring features to you much quicker. Our app offers great functionality and is used by thousands of musicians and bands worldwide. Other software providers will tell you they have more features, but this is usually rubbish!

☛ I am an individual musician, is Band Pencil right for me?

Yes! Band Pencil is designed for both individuals (freelance musicians) and businesses.

☛ I am an community/ not-for-profit/ non-professional group is this right for me?

Yes! We have loads of non-professional groups using Band Pencil to manage their rehearsals, gigs and musicians.

☛ Will Band Pencil work on my Mac, PC, iPhone, iPad or Android device?

Yes, as long as you have an internet connection we will work. For best results use Google Chrome. We also recommend you use Band Pencil on the largest possible display you have.

☛ Is there a Band Pencil app?

There isn't an app on the Google Play, or Apple App store yet, but you can do everything from a browser. As long as you have internet you can use Band Pencil.

☛ Can I upload musician and client's information?

Yes, you can upload this using our import tool to import multiple records at once. We store any sensitive information as an encrypted value within our database.

☛ Do you ever email my musicians or clients?

No never unless we're sending them a remind, but you can turn this feature off in your settings.

☛ How do I backup my data?

Navigate to your settings page and there will be a tool for you to download a backup. If you need a full account backup please contact support.

☛ What currencies do you accept?

$ - USD, $ - CAD, $ - AUD, $ - NZD, £ - GBP, € - EUR, Kr. - DKK, Kr. - SEK.
Band Pencil Pay only accepts certain currencies, please contact support for a list.

☛ What date/time format do you use?

We display dates in either standard, or American format: mm-dd-yyyy, dd-mm-yyyy. Times are displayed in either 24 or 12-hour clock.

☛ What distenance format do you use?

Miles or Kilometers.

☛ What paper size do you use?

A4, letter, legal, ledger, or tabloid.

Musician Questions

☛ What is a magic link?

A magic link is a passwordless login process. We send you a custom link in an email which you can use to login. Read here for more information.

☛ Can I download my invoices and receipt?

Yeah, you're able to download your invoices and receipts we automatically create for you.

☛ Who can view my information?

Only the person who added you to Band Pencil can see your information. All sensitive data is stored as encrypted values in our database.

☛ Can I also use Band Pencil?

Yes, there's nothing to stop you. You'll have an account and a Musician Portal access.

☛ Can I have two bands with one Musician Portal?

Yes, the system is designed for you to be apart of multiple bands, they will all be display from the one portal.

Questions For Us

☛ Are you hiring?

Band Pencil is still small, at the moment there are no job vacancies, but keep an eye out in the future.

☛ Where is Band Pencil based?

Band Pencil was developed in the amazing city of Newcastle upon Tyne. It's now run in London, United Kingdom.

☛ I have a technical problem or support issue I need resolved, who do I email?

Okay no problem, contact us here.

☛ Do you ever look at my data?

No, unless you submit a support ticket and it requires us to access your account. All sensitive data is encrypted in our databases so we can't see it even if we wanted to! Check out our Privacy Policy which goes in to a little more detail about this.

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