General & Website

☛ I am an individual musician, is Band Pencil right for me?

Yes! Band Pencil is designed for individuals and businesses so anyone can use it.

☛ Is there a Band Pencil app?

There isn't no, but you can do everything from a browser. As long as you have internet you can use Band Pencil.

☛ Will Band Pencil work on my Mac, PC, iPhone, iPad or Android device?

Yes, as long as you have an internet connection.

☛ How much is Band Pencil?

Band Pencil is free, however to gain access to some amazing management features we charge a small fee, see our pricing page for more information.

☛ Who is Band Pencil for?

Band managers, musicians and teachers. Also... Anyone who wants to use it!

---

Musician Questions

What is a magic link?

☛ A magic link is a passwordless login process. We send you a custom link in an email which you can use to login. Read here for more information.

Can I download a receipt?

☛ Yes you are able to download your receipt for paid invoices.

Who can view my information?

☛ Only your band manager can see your information. This is needed for communication, invoices and tax purposes only. All sensitive data is stored as encrypted values in our database.

What happens if a band deletes me?

☛ We achieve your account for the band, then when you login you have the option to delete your account, or keep it live on Band Pencil.

Can I also use Band Pencil?

☛ Yes! Soon you will be able to intergrate your musician account with your user account.

User Account Questions

☛ Can I upload musician, student and client's information?

Yes, but... Due to privacy laws and GDPR we suggest you seek permission, or explain where their information will be stored.

☛ Do you automatically email my musicians/ clients, or students?

No, unless you tell Band Pencil to do so. For example, you can set Band Pencil to email a musician when you mark an invoice as paid, or you have set a lesson reminder. We don't add anyone to any mailing lists, or send them updates.

☛ How does client terms & conditions work?

When you send an email to a client, with their portal access link attached they get a unique link which allows access the online terms & conditions for your event. Once they've checked the conditions and checked the event details are correct they can sign, agree and click 'Confirm Booking'. They then receive a confirmation email that the booking is confirmed. Learn more here.

---

Questions For Us

☛ Are you hiring?

Band Pencil is still small, at the moment there are no job vacancies, but keep an eye out in the future.

☛ Where is Band Pencil based?

The amazing city of Newcastle upon Tyne, United Kingdom.

☛ I have a technical problem or support issue I need resolved, who do I email?

Okay no problem, contact us here.

☛ Do you ever look at my data?

No, unless you submit a support ticket and it requires us to access your account. All sensitive data is encrypted in our databases so we can't see it even if we wanted to!