Support & Knowledge Base

Support articles to help you get up and running with Band Pencil.
If you still need help drop us an email.



Clients

How the Form Builder works in Band Pencil

Learn how to create online forms through Band Pencil.


How the Client Portal works in Band Pencil

Learn how the Client Portal works in Band Pencil.


Contracts

How to create and send contracts in Band Pencil

How to create and send contracts to clients in Band Pencil.


Emails

Band Pencil email reminder to set availability to musicians

Three days after you assign a musician to event Band Pencil will send a reminder email to all musicians have yet to state their availability and where the event is visible to the musician.


Band Pencil email event reminder to musicians

Three days before an event Band Pencil will send a reminder email to musicians.


How to send an email to all musicians and clients in Band Pencil

Learn how you can bulk email musicians, clients and groups at once.


Tracking email delivery and open rate guide

Learn how to tracking email delivery and open rates in Band Pencil.


Events

How to add multiple services to an event in Band Pencil

You can add multiple services to one event in Band Pencil and it's really simple to do!


How to keep track of which musicians have been booked with the Band Builder

Band Pencil's Band Builder allows you to keep track of which musicians have been booked and who's still left to book in.


How to add venues to Band Pencil

How to save locations to Band Pencil


How to capture new leads with Band Pencil

How to capture new leads with our enquiry form on Band Pencil.


How to duplicate an event in Band Pencil

How to duplicate, or create an event series in Band Pencil.


Files

How to share files with musicians on Band Pencil

How to share files with musicians via the Musician Portal.


How to upload files to Band Pencil

How to upload and manage your files in Band Pencil.


General

Can I pay my musicians through Band Pencil?

Can you pay your musicians though Band Pencil?


How to manage multiple music groups with one account?

Learn how you can manage more than one music group with one account.


Features that can be customised to your branding on Band Pencil

We offer customisation on several features to users on our premium plan.


How to import your events, musicians, clients songs and venues into Band Pencil

Learn how you can import a CSV (comma separated value) sheet into Band Pencil.


How to add multiple users to one account in Band Pencil

Follow this guide to add more users to your account in Band Pencil.


How to export data stored in Band Pencil

Download a CSV of all your accessible data stored on Band Pencil.


How the calendar works in Band Pencil

Learn how to use the calendar to add and edit events in Band Pencil.


Invoices

How to add a logo, purchase order number and notes to an invoice in Band Pencil

How to add an logo, purchase order number and notes to an invoice within Band Pencil.


How to accept online payments with Band Pencil Pay

Start accepting online payments with Band Pencil Pay. Use Stripe's secure payment gateway through Band Pencil to get paid for gigs faster.


How to create and edit invoices in Band Pencil

How to create and download invoices in Band Pencil.


Musician Portal

Musician Portal help guide

Guide on using Band Pencil's Musician Portal.


How to change your availability in the Musician Portal on Band Pencil

How to change your availability in Band Pencil.


Musician Portal magic link login

How magic link (authenticated URL) work.


Musicians

How to create groups of musicians in Band Pencil

You can add musicians to groups to easily email and add them to events. 


How to turn off musician invoices / payment feature in Band Pencil

Guide on how to turn off the ability for musicians to submit an invoice and how to turn off payment information on the Musician Portal.


Reports

How reports work in Band Pencil

Learn what reports you can view in Band Pencil.


Setlists

How to build a setlist in Band Pencil

How to build and share a setlist in Band Pencil.

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