General & Website
☛ I am an individual musician, is Band Pencil right for me?
Yes! Band Pencil is designed for both individuals (freelance musicians) and businesses.
☛ Is there a Band Pencil app?
There isn't no, but you can do everything from a browser. As long as you have internet you can use Band Pencil.
☛ Will Band Pencil work on my Mac, PC, iPhone, iPad or Android device?
Yeah, we work on all the latest browsers (we recommend Google Chrome). As long as you have internet you can use Band Pencil.
☛ How much is Band Pencil?
Band Pencil is a subscription service and our small fee gives you access to some amazing management features. To see our pricing page for more information.
☛ Who is Band Pencil for?
Band managers, musicians, teachers, businesses and music agencies. Basically anyone who has a use for our software!
User Account Questions
☛ Can I upload musician, student and client's information?
Yeah, but... Due to privacy laws and GDPR we suggest you seek permission, or explain where their information will be stored. We store any sensitive information as an encrypted value within our database.
☛ Do you automatically email my musicians, clients, or students?
No never, unless you tell Band Pencil to do so. For example, you can set Band Pencil to email a musician when you mark an invoice as paid, or you have set a lesson reminder. We don't add anyone to any mailing lists, or send them updates.
☛ How does client terms & conditions work?
When you send an email to a client, with their portal access link attached they get a unique link which allows access the online terms & conditions for your event. Once they've checked the conditions and
event details are correct they can e-sign to agree to the Ts&Cs. They then receive a confirmation email that the booking is confirmed with the signed Ts&Cs PDF attached. Learn more here.
Musician Questions
What is a magic link?
☛ A magic link is a passwordless login process. We send you a custom link in an email which you can use to login. Read here for more information.
Can I download my invoices and receipt?
☛ Yeah, you're able to download your invoices and receipts we automatically create for you.
Who can view my information?
☛ Only the person who added you to Band Pencil can see your information. All sensitive data is stored as encrypted values in our database.
What happens if a user deletes me?
☛ We achieve your account for the user, then when you login you have the option to delete your account, or keep it live on Band Pencil.
Can I also use Band Pencil?
☛ Yes! Soon you will be able to intergrate your musician account with your user account.
Questions For Us
☛ Are you hiring?
Band Pencil is still small, at the moment there are no job vacancies, but keep an eye out in the future.
☛ Where is Band Pencil based?
Band Pencil was developed in the amazing city of Newcastle upon Tyne. It's now run in London, United Kingdom.
☛ I have a technical problem or support issue I need resolved, who do I email?
Okay no problem, contact us here.
☛ Do you ever look at my data?
No, unless you submit a support ticket and it requires us to access your account. All sensitive data is encrypted in our databases so we can't see it even if we wanted to! Check out our Privacy Policy which goes in to a little more detail about this.
