Managing Your Subscription: Downgrading Your Subscription

If you see a notification saying you won’t be able to downgrade your plan or that you can only downgrade to the Premium plan, it means your account currently exceeds the limits of a lower subscription tier.

Each Band Pencil subscription plan has limits on the number of users and services you can have in your account. If your account exceeds the limits of a lower plan, the system won’t allow you to downgrade until those limits are met.

Plan limits

Plan	Users	Services
Standard	Maximum 1 user	Maximum 5 services
Premium	Maximum 3 users	Unlimited services
Ultimate	Maximum 5 users	Unlimited services

Why a downgrade may be blocked

If you try to move to a lower plan while your account exceeds its limits, the downgrade option will be unavailable. For example:

• You cannot downgrade to Standard if you have more than 1 user or more than 5 services.
• You cannot downgrade to Premium if you have more than 3 users.

How to downgrade your plan

To downgrade successfully, you must first bring your account within the limits of the target plan. This may involve:

• Removing additional users, and/or
• Deleting services

Once your account meets the limits of the lower plan, you will be able to downgrade your subscription.