If you see a notification saying you won’t be able to downgrade your plan or that you can only downgrade to the Premium plan, it means your account currently exceeds the limits of a lower subscription tier.
Each Band Pencil subscription plan has limits on the number of users and services you can have in your account. If your account exceeds the limits of a lower plan, the system won’t allow you to downgrade until those limits are met.
Plan limits
| Plan | Users | Services |
|---|---|---|
| Standard | Maximum 1 user | Maximum 5 services |
| Premium | Maximum 3 users | Unlimited services |
| Ultimate | Maximum 5 users | Unlimited services |
Why a downgrade may be blocked
If you try to move to a lower plan while your account exceeds its limits, the downgrade option will be unavailable. For example:
- You cannot downgrade to Standard if you have more than 1 user or more than 5 services.
- You cannot downgrade to Premium if you have more than 3 users.
How to downgrade your plan
To downgrade successfully, you must first bring your account within the limits of the target plan. This may involve:
- Removing additional users, and/or
- Deleting services
Once your account meets the limits of the lower plan, you will be able to downgrade your subscription.