Information you give us
Any infomation you make available to us is stored on our servers. Examples of these include: filling out any forms on the app e.g. registration form. You can choose to sign up to our mailing list. This mailing list is provided by MailChimp. To unsubscribe please press the unsubscribe link at the bottom of the email, or email us asking to be removed.
We hold your name, email address, IP address and system information. This information is needed for account security.
Please be aware we are a data processor when it comes to member information you upload to our service. Please make sure you are abiding by the new GDPR regulations, as you are responsible for the data, not us.
Stripe Payments controls all payments that are processed through Band Pencil, we do not hold credit card information.
We use MailChimp to run our newsletter service, you can opt into this service and unsubscribe at anytime.
Band Pencil uses third party to track your behavior on our app for purposes of our own customer support, research and app development. This infomation is never shared with anyone outside Band Pencil and is all data is anonymous.
Although we gather your password we never store it in plaintext - only you know your password. We do not allow sensitive information to be stored on our app and advice against uploading sensitive files via the file upload function.
How Band Pencil processes the information you make available
We use information you have given us/ we gathered for the following general puroposes:
- To enable you to use the app.
- To improve the application.
- Fraud and malicious detection.
- To comply with any legal obligations Band Pencil has.
You have the right to erasure. We will delete everything if you ask use to.
You have a right to make changes in inaccurate data. On your settings page, you can update all the information held about you.
You have the right to data portability. We will share a spreadsheet document with all your information you share with us (please note member information is not included as this data belongs to you). Please request this if needed.
You have the right to access. We requested we will share a spreadsheet document with all the information we have collected. Please note member information is not included as this data belongs to you.
You have the right to consent. You decided whether you want to be on our marketing platforms.
We will inform you within 72 hours of a data breach.
Only verified users can access the data and only with your permission can we access sensitive information to help diagnose issues you may be facing. We also keep records of who accessed the data. This is monitored.
Our data is protected by encryption. We also use bandpencil.com on a https service. Our system is regularly tested for security and updated accordingly.
On site backups are made periodically and stored on an external secure server.
Last revised: for the new GDPR 24 May 2018.